Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion
Job Summary
Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion.
Build and maintain excellent relationships with stakeholders and achieve the highest level of customer satisfaction.
Amex GBT offers flexible benefits tailored to each country, travel perks, and access to over 20,000 courses on their learning platform.
Matching Summary
Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion.
Skills & Requirements
Must-have
NodeJS
JavaScript
REST API development
HTML
Microservices
ReactJS
NextJS
OAuth2 Security
HTTP, encryption, basic security concepts
Nice-to-have
business and technical analysis skills
customer support experience
OKTA integration knowledge
MongoDB/Document DB knowledge
MCP, A2A, AI Agents knowledge
proactivity
continuous growth mindset
Key Requirements
6+ years of NodeJS, JavaScript, REST API, HTML, Microservices experience
Experience on ReactJS, NextJS
Frontend Architecture experience is Mandatory
1+ years of experience in Customer Support and technical support
Strong experience in REST API development with OAuth2 Security