Ops Strategy And Execution Lead

Johnson Controls Inc

Pune, Maharashtra, India
**
8+ years of overall experience
3+ years in technical support
Team management and leadership
** Johnson Controls Inc is seeking an Ops Strategy and Execution Lead in Pune, India, to oversee a technical support team, ensuring high-quality customer service and process improvements. The ideal candidate will have extensive experience in technical support, leadership skills, and a commitment to enhancing customer experiences. **

Job Summary

  • The role involves leading a dynamic technical support team to optimize building performance and enhance customer comfort across global industries.
  • Candidates will act as the primary escalation point for complex issues while driving continuous process improvements and maintaining strict information security standards.
  • The position requires managing multiple priorities in a fast-paced environment with the ability to work across all US time zones.

Matching Summary

Match Score: 75

** Johnson Controls Inc is seeking an Ops Strategy and Execution Lead in Pune, India, to oversee a technical support team, ensuring high-quality customer service and process improvements. The ideal candidate will have extensive experience in technical support, leadership skills, and a commitment to enhancing customer experiences. **

Skills & Requirements

Must-have

  • 8+ years of overall experience
  • 3+ years in technical support
  • Team management and leadership
  • Salesforce proficiency required
  • Microsoft Office Excel and PowerPoint
  • Ability to work US time zone shifts

Nice-to-have

  • Strong verbal and written communication
  • Excellent troubleshooting skills
  • Passion for customer experiences
  • Collaborative team culture fosterer
  • Process improvement mindset

Key Requirements

  • 8+ years total experience
  • 3+ years technical/customer support experience
  • Proven track record in team management
  • Must have Salesforce experience
  • Availability to work shift schedules

Work Rights

Not specified

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