Senior Specialist

A.P. Moller - Maersk

Pasig, Philippines
Hybrid
End-to-end customer experience management
Customer service experience
Proactive communication with clients
Maersk is a global leader in integrated logistics, redefining the boundaries of possibility through innovation and transformation

Job Summary

  • Maersk is a global leader in integrated logistics, redefining the boundaries of possibility through innovation and transformation.
  • The role involves managing a specific set of customers end-to-end, acting as the first point of contact for CX related tasks and coordinating with various stakeholders.
  • This is an exciting career opportunity to work in a multinational company, interact with colleagues internationally, and develop professional skills in a global environment.

Matching Summary

Maersk is a global leader in integrated logistics, redefining the boundaries of possibility through innovation and transformation.

Skills & Requirements

Must-have

  • end-to-end customer experience management
  • customer service experience
  • proactive communication with clients
  • MS Excel proficiency
  • analytical skills

Nice-to-have

  • continuous learning and development
  • collaboration and diversity
  • value-add business solutions
  • customer-centric approach

Key Requirements

  • Bachelors Graduate
  • 2 years shipping, forwarding, supply chain operations or BPO background
  • Logistics/Shipping Clients experience
  • Dealing with customers and vendors
  • Planning, booking and documentation expertise
  • Currently based in the Philippines
  • Amenable to work during local holidays
  • Willing to work onsite when needed

Work Rights

Must be based in the Philippines

Tailored Resume

Cover Letter