Customer Success Manager (smb)

HEIDI HEALTH

London, United Kingdom
Not specified; equity from day one; benefits inclu...
3d onsite
2-4 years customer success experience
High-volume saas environment management
Data-driven customer health analysis
Heidi is building an AI Care Partner that works alongside clinicians to make care continuous and deeply human

Job Summary

  • Heidi is building an AI Care Partner that works alongside clinicians to make care continuous and deeply human.
  • You will manage a high-volume portfolio of SMB customers, using data signals to triage risk and drive adoption.
  • The role offers equity from day one, a £500 personal development budget, and a hybrid work environment.

Matching Summary

Heidi is building an AI Care Partner that works alongside clinicians to make care continuous and deeply human.

Salary

Not specified; Equity from day one; Benefits include £500 development budget and wellness days

Skills & Requirements

Must-have

  • 2-4 years Customer Success experience
  • High-volume SaaS environment management
  • Data-driven customer health analysis
  • SMB account portfolio ownership
  • Customer onboarding and training delivery

Nice-to-have

  • Bias for action in fast-paced settings
  • Strong problem-solving curiosity
  • Experience with healthcare domain
  • Ability to build relationships quickly
  • Passion for mission-driven work

Key Requirements

  • 2-4 years experience in Customer Success or Operations
  • Proven track record in high-volume SaaS environments
  • Strong analytical mindset for usage data interpretation

Work Rights

Not specified

Tailored Resume

Cover Letter