Head Universal Banker, Bilingual English/spanish Speaking Preferred, Miami Shores Branch

Work From Home With CiCi

Miami Shores, Florida, United States
Base: $46,600.00 - $60,800.00; bonus/equity: discr...
Exceptional service delivery
Leading and coaching team members
Risk and control championing
The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team

Job Summary

  • The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.
  • This role not only executes all service transactions and sales but also leads, coaches, and mentors team members, championing risk and control, and driving lobby leadership.
  • In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards, competitive employee benefits, and paid time off packages.

Matching Summary

The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.

Salary

Base: $46,600.00 - $60,800.00; Bonus/Equity: discretionary and formulaic incentive and retention awards; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs

Skills & Requirements

Must-have

  • Exceptional service delivery
  • Leading and coaching team members
  • Risk and control championing
  • Client and team experiences
  • Digital capabilities expertise
  • Financial transactions execution

Nice-to-have

  • Positive can-do attitude
  • Customer first culture
  • Proactive client engagement
  • Foster teamwork in branch

Key Requirements

  • 2-4 years relevant experience
  • Face-to-face customer service experience
  • Digital engagement experience
  • Basic sales/referrals experience
  • High School diploma or equivalent

Work Rights

Not specified

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