Customer Competency Center - Reporting Specialist

ZF Friedrichshafen AG

Istanbul, Turkey
On-site
Handle customer requests and feedback
Monitor ccc performance indicators
Prepare comprehensive kpi reports
Ensure proper handling of customer requests and feedback across internal platforms; provide training when required

Job Summary

  • Ensure proper handling of customer requests and feedback across internal platforms; provide training when required.
  • Monitor CCC performance indicators, prepare comprehensive KPI reports and contribute to digital transformation initiatives.
  • Manage annual agreements, prepare and update sales reports, provide analytical insights and reports.

Matching Summary

Ensure proper handling of customer requests and feedback across internal platforms; provide training when required.

Skills & Requirements

Must-have

  • Handle customer requests and feedback
  • Monitor CCC performance indicators
  • Prepare comprehensive KPI reports
  • Manage annual agreements and sales reports
  • Organize campaign data and manage requests

Nice-to-have

  • Data-driven and continuous improvement mindset
  • Adaptable to change
  • Customer oriented mindset
  • Solution focused approach
  • Eagerness to learn

Key Requirements

  • Bachelor's degree in Industrial Engineering, Information Systems, Econometrics, Statistics, or related field
  • Several years of similar experience
  • Proficiency in MS Office applications
  • Advanced English proficiency
  • Experience with SAP systems and Power BI reporting tools (preferred)

Work Rights

Not specified

Tailored Resume

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