Effectively utilizes software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests
Job Summary
Effectively utilizes software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests.
Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision.
The opportunity to join an international and innovative and fast-growing group.
Matching Summary
Effectively utilizes software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests.
Skills & Requirements
Must-have
Utilize property management software
Monitor guest preferences
Ensure safety and security
Collaborate with service departments
Deliver world-class service
Handle guest information securely
Nice-to-have
Anticipate future circumstances
Positive employee engagement
Improve quality standards
Up-Sell and Cross-Sell opportunities
Key Requirements
2 years of previous experience in hospitality Front Office operations of a luxury hotel
Proficient user in OPERA Cloud
Qualification in Hospitality Management / Leadership
Significant Background in Front Office Service of a luxury hotel