Technology Client Care Manager

CUSHMAN & WAKEFIELD

London, United Kingdom
Client relationship management
Technology strategy development
Operational excellence
The Technology Client Care Manager serves as the central point of Client Relationship Management for the C&W Technology Program, partnering closely with the Account Executive and client leadership

Job Summary

  • The Technology Client Care Manager serves as the central point of Client Relationship Management for the C&W Technology Program, partnering closely with the Account Executive and client leadership.
  • This role leads the Client Technology team, ensuring a high-performing culture and seamless execution of the client’s technology program, standards, and expectations.
  • Key responsibilities include client relationship and program management, leadership and team development, technology operations oversight, and security, compliance & governance.

Matching Summary

The Technology Client Care Manager serves as the central point of Client Relationship Management for the C&W Technology Program, partnering closely with the Account Executive and client leadership.

Skills & Requirements

Must-have

  • Client Relationship Management
  • Technology Strategy Development
  • Operational Excellence
  • Service Delivery Management
  • Team Leadership and Development
  • Technology Operations Oversight
  • Security and Compliance

Nice-to-have

  • High-performing team culture
  • Continuous improvement practices
  • Executive presentation skills
  • Stakeholder engagement

Key Requirements

  • Integrated Facilities Management (IFM) experience
  • Technology account management experience
  • Enterprise IT operations understanding
  • Leading multi-disciplinary technology teams
  • KPI/SLA management proficiency
  • Security standards experience preferred

Work Rights

Not specified

Tailored Resume

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