Automation Support Professional - Wichita, Ks

Abbott

Wichita, Kansas, United States
Base: $31.75 – $63.55ph; bonus/equity: not specifi...
Fully remote
Level i and level ii technical support
Proactive product support
Customer loyalty and retention
The Automation Support Professional is the primary automation account contact covering both technical support and customer experience

Job Summary

  • The Automation Support Professional is the primary automation account contact covering both technical support and customer experience.
  • This position provides ongoing proactive product support for assigned accounts, focusing on increasing customer loyalty, securing retention, and driving value expansion.
  • Abbott offers a comprehensive benefits package including medical coverage, retirement savings plan, tuition reimbursement, and student debt programs.

Matching Summary

The Automation Support Professional is the primary automation account contact covering both technical support and customer experience.

Salary

Base: $31.75 – $63.55/hour; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement savings plan, tuition reimbursement, student debt program

Skills & Requirements

Must-have

  • Level I and Level II technical support
  • Proactive product support
  • Customer loyalty and retention
  • Troubleshooting hardware, software, and reagents
  • Customer training events

Nice-to-have

  • Develop account-specific lab strategy
  • Understand competitive landscape
  • Gain meaningful insights for value expansion

Key Requirements

  • Associate's Degree or equivalent experience
  • 2 years of relevant instrumentation experience
  • 2 years of customer interfacing experience

Work Rights

Not specified

Tailored Resume

Cover Letter