Geisinger’s Patient Access Representatives handle patient inquiries daily while maintaining empathy, professionalism, and providing a positive patient experience
Job Summary
Geisinger’s Patient Access Representatives handle patient inquiries daily while maintaining empathy, professionalism, and providing a positive patient experience.
The position offers full benefits starting on day one including health, dental, vision, life insurance, disability coverage, 401(k) with company contributions, and tuition reimbursement up to $5,000 per year.
Geisinger values kindness, excellence, learning, innovation, and safety while fostering a diverse and inclusive workforce committed to better health for all.
Matching Summary
Geisinger’s Patient Access Representatives handle patient inquiries daily while maintaining empathy, professionalism, and providing a positive patient experience.
Skills & Requirements
Must-have
Patient check-in and registration
Insurance verification and processing
Appointment scheduling and follow-up
Patient financial communication and fee collection
HIPAA compliance and patient confidentiality
Medical record maintenance and release
Nice-to-have
Excellent communication skills
Empathy and professionalism
Ability to work rotating shifts
Team collaboration and cooperation
Customer service orientation
Knowledge of regulatory forms and disclosures
Key Requirements
High School Diploma or Equivalent (GED)
Minimum 1 year related work experience
Ability to work rotating shifts including weekends
Knowledge of HIPAA guidelines
Experience with patient financial responsibilities