Technical Support Representative

Schneider Electric

Cavite, Philippines
**
Windows operating system proficiency
Pre-sales or post-sales customer support
Assist customers via chat, email, phone
** Schneider Electric is seeking a Technical Support Representative to provide customer assistance for their product line in Cavite, Philippines. The role requires strong communication skills, technical proficiency, and the ability to work in a hybrid environment, with an emphasis on collaboration and customer service. **

Job Summary

  • This role provides pre-sales or post-sales customer support for Schneider Electric's core product line and product.
  • Assist customers (through chat, email, and phone) including Electrical Distributors, End Users, Original Equipment Manufacturers (OEM), Consultants, and Contractors with contracts and software licenses.
  • Benefits include Global family leave, Worldwide Employee Stock Ownership, Flexible work arrangement, and an On-site gym.

Matching Summary

Match Score: 75

** Schneider Electric is seeking a Technical Support Representative to provide customer assistance for their product line in Cavite, Philippines. The role requires strong communication skills, technical proficiency, and the ability to work in a hybrid environment, with an emphasis on collaboration and customer service. **

Skills & Requirements

Must-have

  • Windows Operating System proficiency
  • Pre-sales or post-sales customer support
  • Assist customers via chat, email, phone
  • Seek suitable solutions or workarounds
  • Collaborate with internal functions

Nice-to-have

  • Meaningful purpose driven company
  • Inclusive and innovative environment
  • Contribute to sustainability ambitions
  • IMPACT Maker culture

Key Requirements

  • Bachelor's/College degree in Engineering
  • Proficiency with Windows Operating System
  • Good verbal & written communication skills
  • Willing to work on a graveyard shift
  • Customer care, Technical support, IT, or computer-related experience

Work Rights

Not specified

Tailored Resume

Cover Letter