English Customer Support Agent Night Shift - Fixed Term

Aristocrat Interactive

Malta
On-site
Respond to customer inquiries via live chat and email
Provide accurate information and support to players
Resolve customer complaints and issues efficiently
Aristocrat Interactive is seeking a Night Shift English Customer Support Agent to provide professional assistance to customers via live chat and email. The role focuses on resolving inquiries, ensuring customer satisfaction, and collaborating with various departments to enhance player experiences

Job Summary

  • Respond promptly and professionally to customer inquiries via live chat and email.
  • Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
  • Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.

Matching Summary

Match Score: 75

Aristocrat Interactive is seeking a Night Shift English Customer Support Agent to provide professional assistance to customers via live chat and email. The role focuses on resolving inquiries, ensuring customer satisfaction, and collaborating with various departments to enhance player experiences.

Skills & Requirements

Must-have

  • Respond to customer inquiries via live chat and email
  • Provide accurate information and support to players
  • Resolve customer complaints and issues efficiently
  • Assist with account verification processes (KYC)
  • Monitor and report on player feedback
  • Collaborate with other departments

Nice-to-have

  • Stay up to date with industry trends
  • Participate in training sessions

Key Requirements

  • English language proficiency
  • Night shift availability
  • Fixed-term contract
  • Must be authorized to work in Malta
  • Mandatory background screening and regulatory approvals

Work Rights

Must be authorized to work in Malta

Tailored Resume

Cover Letter