Not specified; not specified; benefits: medical, d...
Not specified
2 years experience in call quality monitoring
2 years customer service experience
Monitoring inbound and outbound collection calls
Fiserv is seeking a Quality Assurance Specialist to support its Wells Fargo portfolio, focusing on maintaining high standards of customer interaction and compliance in collections. The ideal candidate will have experience in call quality monitoring and customer service, particularly in collections, and will provide feedback to enhance performance
Job Summary
As a Quality Assurance Specialist supporting the Wells Fargo portfolio, you will play a key role in ensuring the highest standards of customer interaction and compliance within our first-party collections team.
You will be responsible for monitoring and evaluating calls, reviewing customer issue tickets, and delivering actionable feedback to improve performance and maintain excellence across the collection's operation.
Benefits include Fuel Your Life program for well-being, paid holidays, no-cost mental health support, and extensive professional growth opportunities.
Matching Summary
Match Score: 75
Fiserv is seeking a Quality Assurance Specialist to support its Wells Fargo portfolio, focusing on maintaining high standards of customer interaction and compliance in collections. The ideal candidate will have experience in call quality monitoring and customer service, particularly in collections, and will provide feedback to enhance performance.
Salary
Not specified; Not specified; Benefits: Medical, dental, vision, life, disability insurance, tuition assistance, retirement planning
Skills & Requirements
Must-have
2 years experience in call quality monitoring
2 years customer service experience
monitoring inbound and outbound collection calls
Nice-to-have
Proficiency in Microsoft Office Excel Word Outlook
Strong attention to detail and analytical skills
Familiarity with Wells Fargo policies and compliance standards
Key Requirements
High School Diploma or equivalent
Valid and unrestricted U.S. work authorization
No sponsorship required
Work Rights
Must have valid and unrestricted U.S. work authorization