As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including home loans, business banking, and financial advice.
The role involves working in a Multi-Channel Branch environment, servicing customers face to face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solutions
Ability to work in busy retail environment
Support for credit product applications
Drive risk-adverse culture
Nice-to-have
Genuine interest in career growth
Ability to educate on digital banking options
Holistic customer solutions approach
Integrity and customer-centric mindset
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined roster Monday to Friday 8:35am to 5:00pm