Commercial Banking Contact Center Specialist Ii

KeyCorp

Brooklyn, Ohio, US
Base: $18.75 - $25.00 ph; bonus/equity: not specif...
Hybrid
Minimum 2 years customer service experience
High school diploma or equivalent required
Available to work monday through friday shifts
This role delivers exceptional client experience through inbound calls and chats while resolving inquiries with care and accuracy

Job Summary

  • This role delivers exceptional client experience through inbound calls and chats while resolving inquiries with care and accuracy.
  • Candidates must complete a mandatory five-month on-site training period before transitioning to a fully remote position.
  • The position offers a base hourly rate ranging from $18.75 to $25.00 per hour with access to comprehensive benefits.

Matching Summary

This role delivers exceptional client experience through inbound calls and chats while resolving inquiries with care and accuracy.

Salary

Base: $18.75 - $25.00 per hour; Bonus/Equity: Not specified; Benefits: Eligible for listed benefits package

Skills & Requirements

Must-have

  • Minimum 2 years customer service experience
  • High school diploma or equivalent required
  • Available to work Monday through Friday shifts
  • On-site training for five months required
  • Ability to troubleshoot online banking platforms

Nice-to-have

  • Associate or bachelor's degree preferred
  • Experience in fast-paced high volume environment
  • Strong storytelling and rapport building skills
  • Intellectual curiosity for technological tools
  • Previous financial services background

Key Requirements

  • High school diploma or equivalent
  • Minimum 2 years of relevant work experience
  • Associate or bachelor's degree (preferred)

Work Rights

Not specified

Tailored Resume

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