Technical Operations Lead

REVUP PROSERVICES PTE. LTD.

Singapore, Singapore
Not specified
3-5 years customer operations experience
Hands-on frontline exposure required
Proven supervisory or people management role
REVUP PROSERVICES PTE. LTD. is seeking a Technical Operations Lead in Singapore to support operational planning and enhance customer service standards. The ideal candidate will have 3-5 years of customer operations experience, including supervisory roles, and will be responsible for coaching a team of Customer Service Trainers

Job Summary

  • The role involves providing daily operational, planning, and administrative support to the Head of Operations.
  • Candidates will lead, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding.
  • The position requires monitoring operational performance to identify service gaps and propose improvement initiatives.

Matching Summary

Match Score: 85

REVUP PROSERVICES PTE. LTD. is seeking a Technical Operations Lead in Singapore to support operational planning and enhance customer service standards. The ideal candidate will have 3-5 years of customer operations experience, including supervisory roles, and will be responsible for coaching a team of Customer Service Trainers.

Skills & Requirements

Must-have

  • 3-5 years customer operations experience
  • Hands-on frontline exposure required
  • Proven supervisory or people management role
  • Develop and implement SOPs
  • Lead and coach customer service trainers

Nice-to-have

  • Foster positive accountable service culture
  • Continuous capability development focus
  • Real-time coaching and feedback skills
  • Customer satisfaction improvement initiatives

Key Requirements

  • Minimum 3-5 years customer operations experience
  • Proven supervisory or people management experience
  • Frontline exposure in customer service

Work Rights

Not specified

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