Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Respond to and complete it service tickets
Install and configure operating systems
The University of Arkansas is seeking a Desktop Support Technician to manage technology equipment and software support requests from end users. The ideal candidate should possess a degree in a related field or equivalent experience in computer support, with a strong emphasis on customer service and technical skills

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

Match Score: 85

The University of Arkansas is seeking a Desktop Support Technician to manage technology equipment and software support requests from end users. The ideal candidate should possess a degree in a related field or equivalent experience in computer support, with a strong emphasis on customer service and technical skills.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • support and maintain technology equipment
  • respond to and complete IT service tickets
  • install and configure operating systems
  • transport and deployment of IT hardware
  • tier-2 support resource

Nice-to-have

  • strong customer service skills
  • strong communication skills
  • create and maintain collegial relationships

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years computer support experience
  • Experience supporting Windows and Mac
  • Experience with endpoint management software

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter