Channel And Business Support Analyst

AIA Group

Makati, Philippines
Hybrid
Mis reports preparation
Call center administration support
Sales files upload and transfers
Responsible for providing secretarial/administrative support at departmental or divisional level, including preparing MIS reports and supporting Call Center operations

Job Summary

  • Responsible for providing secretarial/administrative support at departmental or divisional level, including preparing MIS reports and supporting Call Center operations.
  • Involves planning and executing sales events and recognition programs, as well as assisting with campaign set-up and system enhancements.
  • Requires advanced computer skills, excellent analytical and problem-solving abilities, and strong communication and influencing skills to operate in a high-energy environment.

Matching Summary

Responsible for providing secretarial/administrative support at departmental or divisional level, including preparing MIS reports and supporting Call Center operations.

Skills & Requirements

Must-have

  • MIS reports preparation
  • Call Center administration support
  • Sales files upload and transfers
  • Telemarketing reports development
  • Variable Expense reports tracking
  • IT applications and databases administration
  • Advanced computer skills (Word, Excel, PowerPoint)

Nice-to-have

  • Proactive problem solver
  • Analytical mind focused on metrics
  • Good relationship management skills
  • Interpersonal and influencing skills
  • Personal confidence
  • High-energy environment operation

Key Requirements

  • University graduate or Certificate holder
  • 2 years working experience
  • Hands on experience in call center administration or operation management preferred
  • Experience in doing workforce and performance reports
  • Experience working with event management or sales team preferred

Work Rights

Not specified

Tailored Resume

Cover Letter