Director Of Customer Operational Readiness

KION

Banbury, United Kingdom
Fully remote
Operational readiness leadership
Warehouse automation expertise
Global team building and scaling
KION is seeking a Director of Customer Operational Readiness to establish and lead a new global organization focused on preparing customers to effectively utilize automated warehouse systems. The role requires extensive experience in warehouse automation and a strong leadership background, with an emphasis on strategic planning and customer success

Job Summary

  • We’re looking for a visionary Director of Customer Operational Readiness to lead a new organisation dedicated to ensuring our customers are fully prepared to operate, sustain, and optimise their automated warehouse systems from day one.
  • You will build and lead a global readiness organisation, define vision and strategy, and establish standards and frameworks to ensure smooth go-lives and long-term operational success.
  • We offer career development, competitive compensation and benefits, pay transparency, and global opportunities.

Matching Summary

Match Score: 85

KION is seeking a Director of Customer Operational Readiness to establish and lead a new global organization focused on preparing customers to effectively utilize automated warehouse systems. The role requires extensive experience in warehouse automation and a strong leadership background, with an emphasis on strategic planning and customer success.

Skills & Requirements

Must-have

  • operational readiness leadership
  • warehouse automation expertise
  • global team building and scaling
  • customer go-live and ramp-up management
  • cross-functional collaboration
  • risk management and mitigation
  • executive stakeholder engagement

Nice-to-have

  • Lean/6-Sigma experience
  • consulting background
  • organizational change management
  • solution integration knowledge
  • lifecycle service models familiarity
  • multi-year service contracts experience

Key Requirements

  • 12+ years in warehouse automation or related fields
  • proven leadership of global or multi-regional teams
  • expertise in operational readiness and large-scale transformations
  • ability to travel globally 20–30%

Work Rights

Not specified

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