As a Time Service Delivery Expert, you will be a trusted first point of contact for associates, ensuring accurate, compliant, and timely time services that directly impact employee experience and payroll outcomes
Job Summary
As a Time Service Delivery Expert, you will be a trusted first point of contact for associates, ensuring accurate, compliant, and timely time services that directly impact employee experience and payroll outcomes.
Working in a dynamic, fast-paced environment, you will combine service excellence with strong system discipline, collaborating closely with regional partners to keep operations running smoothly and with confidence.
This role is based in Cairo, Egypt, and Novartis is unable to offer relocation support, so applicants must be accessible to the location.
Matching Summary
As a Time Service Delivery Expert, you will be a trusted first point of contact for associates, ensuring accurate, compliant, and timely time services that directly impact employee experience and payroll outcomes.
Skills & Requirements
Must-have
Time service support
Ticketing and case management
Compliance with labour laws
Fluent English communication
German language proficiency
High-volume support environment
Nice-to-have
Collaborative mindset
Proactive problem solving
Continuous improvement initiatives
Key Requirements
Experience in customer-focused service delivery
Knowledge of German language
Fluent English skills
Work Rights
Must be accessible to Cairo location; no relocation support