Probe Group is seeking a Workforce Reporting Analyst who will be responsible for consolidating and analyzing operational data to drive performance management and strategic decision-making. The ideal candidate will have experience in reporting, data visualization, and analytics, with a strong emphasis on accuracy and stakeholder engagement.
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Job Summary
The role is responsible for consolidating, analyzing, and presenting key operational data to drive performance management and strategic decision-making.
Candidates must build dashboards to track critical KPIs such as productivity, utilization, revenue, attrition, and customer satisfaction scores.
The position requires ensuring data accuracy and consistency while standardizing reporting templates across multiple accounts and regions.
Matching Summary
Match Score: 85
Probe Group is seeking a Workforce Reporting Analyst who will be responsible for consolidating and analyzing operational data to drive performance management and strategic decision-making. The ideal candidate will have experience in reporting, data visualization, and analytics, with a strong emphasis on accuracy and stakeholder engagement.
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Skills & Requirements
Must-have
1-3 years reporting experience in BPO
Advanced Excel proficiency with macros
Data visualization tools like Tableau or Power BI
Experience with ACD, CRM, WFM data sources
SQL or database querying skills
Nice-to-have
Strong stakeholder engagement capabilities
Ability to automate daily operations reports
Root cause analysis on operational trends
Proactive communication of risks and insights
Key Requirements
1-3 years of reporting or data analytics experience
Experience in a BPO or Shared Services environment