Job Summary

• Success Architects play a pivotal role in supporting Salesforce’s most critical and strategic customers, providing expert guidance on solution design, ensuring scalability, security, and adherence to best practices.
• As a Success Architect specializing in Service Cloud, you will partner with our most strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.
• The Success Architect collaborates closely with various teams across Customer Success and the Product organization to drive long-term solutions for customers.

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Skills & Requirements

Key Requirements

• 8+ years of experience in software, system or enterprise architecture
• Expertise in Salesforce products, platform capabilities
• Experience with large-scale, complex implementations
• Strong knowledge of enterprise application integration
• Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant certifications

Work Rights