Representante De Servicio Al Cliente

iamexpat.ch

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Customer order creation and expediting
Master demand schedule maintenance
Customer inquiry and problem resolution
** iamexpat.ch is seeking a Customer Service Representative to support customer orders, coordinate delivery processes, and address inquiries, all while adhering to company values of integrity, collaboration, and customer focus. The ideal candidate should have a bachelor's degree in marketing or business, experience in customer service or manufacturing, and excellent organizational and communication skills. **

Job Summary

  • Creates and expedites customer orders ensuring proper assignment of cost, conformance to purchase order specifications and timely delivery.
  • Research and addresses customer inquiries/problems, coordinating with Corporate Finance to resolve invoicing issues.
  • Interfaces with internal and external customers to coordinate return goods activity, monitoring progress from initial contact through final resolution.

Matching Summary

Match Score: 75

** iamexpat.ch is seeking a Customer Service Representative to support customer orders, coordinate delivery processes, and address inquiries, all while adhering to company values of integrity, collaboration, and customer focus. The ideal candidate should have a bachelor's degree in marketing or business, experience in customer service or manufacturing, and excellent organizational and communication skills. **

Skills & Requirements

Must-have

  • customer order creation and expediting
  • master demand schedule maintenance
  • customer inquiry and problem resolution
  • invoicing issue resolution
  • customer requests for quoting
  • product technical information dissemination
  • customer records and delivery schedules administration
  • return goods activity coordination
  • new account information obtaining
  • forecasting and shipping schedule reports
  • finished goods and safety stock inventory input
  • production environments understanding
  • customer activity communication

Nice-to-have

  • common set of values
  • unifying culture
  • embraces uniqueness
  • long-term success focus
  • respectful interaction
  • open and honest communication
  • doing the right things

Key Requirements

  • Bachelor’s in marketing, Business or related field
  • 1-3 years customer service experience
  • 1-3 years manufacturing experience
  • Experience with complex enterprise software
  • Experience with production management software
  • Ability to read and interpret contracts
  • Ability to interpret specification sheets
  • APICS (CPIM) certification desired or required within 24 months

Work Rights

Not specified

Tailored Resume

Cover Letter