Digital Support Specialist

Nymbusinc

Remote, United States
Base: $23.00ph; bonus/equity: annual cash bonus + ...
Fully remote
2+ years financial industry experience
Heavy call center or bank customer service background
Ability to work varied schedules including weekends
Nymbus is seeking a Digital Support Specialist to provide comprehensive support for their Launch clients in a fully remote capacity. The role involves monitoring customer applications, resolving issues, and ensuring exceptional customer service across various platforms

Job Summary

  • The role involves monitoring, reviewing, and approving customer applications submitted through retail account onboarding platforms while adhering to regulations.
  • Nymbus is a remote-first company that brings delight back into the banking process by fostering excitement and confidence in innovation.
  • Compensation includes an hourly rate of $23.00 with a premium for bilingual candidates, along with equity options and a full benefits package.

Matching Summary

Match Score: 85

Nymbus is seeking a Digital Support Specialist to provide comprehensive support for their Launch clients in a fully remote capacity. The role involves monitoring customer applications, resolving issues, and ensuring exceptional customer service across various platforms.

Salary

Base: $23.00/hour; Bonus/Equity: Annual Cash Bonus and Equity Options available; Benefits: Health, Dental, Vision, 401(k), Time Off

Skills & Requirements

Must-have

  • 2+ years financial industry experience
  • Heavy call center or bank customer service background
  • Ability to work varied schedules including weekends

Nice-to-have

  • Bilingual English/Spanish capability
  • Experience with bank environment testing
  • Strong problem-solving and decision-making skills

Key Requirements

  • Associate's Degree or equivalent experience
  • 2+ years relevant experience in financial industry
  • Expert communication and documentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter