Assistant Guest Services Manager

Sofitel Brisbane Central

Jasper, Canada
On-site
Guest services operations
Bell desk leadership
Front office support
The Assistant Guest Services Manager plays a key leadership role in ensuring our elevated standards of luxury service remain consistent throughout this period of transition

Job Summary

  • The Assistant Guest Services Manager plays a key leadership role in ensuring our elevated standards of luxury service remain consistent throughout this period of transition.
  • In this role, you will support an engaged Guest Services team, contribute to the success of Front Office operations, and lead the Bell Desk team with confidence and professionalism.
  • Subsidized staff accommodation assistance provided, employee travel program with discounts, and access to the Mountain Explorer Travel Program are among the perks.

Matching Summary

The Assistant Guest Services Manager plays a key leadership role in ensuring our elevated standards of luxury service remain consistent throughout this period of transition.

Skills & Requirements

Must-have

  • Guest Services operations
  • Bell Desk leadership
  • Front Office support
  • team supervision and training
  • guest satisfaction focus
  • operational excellence systems

Nice-to-have

  • leading teams through change
  • personalized guest service
  • building local relationships
  • proactive guest feedback response
  • participative leadership approach

Key Requirements

  • 1-2 years Rooms managerial experience
  • Valid Alberta Driver’s Licence
  • Proficient in Opera, Royal Service Manager
  • Legally eligible to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter