Regional Multinational Service Delivery Manager – Latin America And The Caribbean (lac)

AIG

Miami, FL, United States
Multinational service delivery
Latin america and caribbean region
Service level agreements (slas)
The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region

Job Summary

  • The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region.
  • Responsibilities include coordinating servicing efforts for POs and IOs, managing complex negotiations, regulations, relationships, and agreements with network partners and external parties.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, alongside a culture of inclusion and belonging.

Matching Summary

The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region.

Skills & Requirements

Must-have

  • Multinational Service Delivery
  • Latin America and Caribbean Region
  • Service Level Agreements (SLAs)
  • AIG Network Integration
  • Continuous Improvement
  • Operational Performance Measurement

Nice-to-have

  • Customer-focused environment
  • Thought leadership strategies
  • Inclusion and belonging culture
  • Collaboration and connection

Key Requirements

  • Minimum 5 years operational experience
  • Experience managing service operations
  • Experience in Commercial/Personal Insurance
  • Proven background with multinational programs
  • Proficiency in leadership and strategic skills
  • Ability to negotiate and influence outcomes

Work Rights

Not specified

Tailored Resume

Cover Letter