Spécialiste Du Support Technique (crc) / Customer Technical Support Specialist (crc)
KID-Systeme
Mirabel, Quebec, Canada
Hybrid
Aircraft avionics, systems and structures knowledge
24/7 technical support environment
Customer communication under stress
Your role as Customer Technical Support Specialist will be to respond to customers enquiries, which involve resolving a wide range of in-service issues within a 24/7 environment
Job Summary
Your role as Customer Technical Support Specialist will be to respond to customers enquiries, which involve resolving a wide range of in-service issues within a 24/7 environment.
The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away.
Financial rewards include an attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
Matching Summary
Your role as Customer Technical Support Specialist will be to respond to customers enquiries, which involve resolving a wide range of in-service issues within a 24/7 environment.
Skills & Requirements
Must-have
Aircraft avionics, systems and structures knowledge
24/7 technical support environment
Customer communication under stress
Troubleshooting mechanical or avionics systems
Aircraft maintenance and engineering experience
Nice-to-have
Collaborative and flexible team player
Proactive problem-solving skills
Adaptable to diverse backgrounds
Commitment to integrity and compliance
Key Requirements
3-5 years aircraft maintenance/engineering experience
AME Licence E or M or Bachelor degree in aviation engineering
Customer support experience
Proficiency with maintenance and flight ops manuals