Av Technician Team Lead

EOS IT Solutions

San Francisco, United States
Base: $85,000 - $105,000 usd; bonus/equity: not sp...
On-site
Mentor av team members
Manage ticketing system slas
Resolve complex technical issues
The role involves leading the Audio-Visual team to ensure timely resolution of technical issues related to video conferencing and in-room technology

Job Summary

  • The role involves leading the Audio-Visual team to ensure timely resolution of technical issues related to video conferencing and in-room technology.
  • Candidates must serve as the primary escalation point for complex technical incidents while developing support processes and knowledge base articles.
  • The position requires managing hardware inventory and coordinating with Network Operations and Systems Engineering teams for seamless support.

Matching Summary

The role involves leading the Audio-Visual team to ensure timely resolution of technical issues related to video conferencing and in-room technology.

Salary

Base: $85,000 - $105,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Mentor AV team members
  • Manage ticketing system SLAs
  • Resolve complex technical issues
  • Knowledge of Cisco Crestron Extron
  • Handle physical lifting tasks

Nice-to-have

  • Creative problem solving skills
  • Adapt to client culture
  • Strong interpersonal communication
  • Self-motivated in fast-paced environment

Key Requirements

  • Experience with AV/VC hardware signal flow
  • Ability to lift large heavy objects
  • Strong conflict resolution skills

Work Rights

Not specified

Tailored Resume

Cover Letter