Guest Service Reservation Agent

Sofitel Sydney Wentworth

Central Jakarta, Indonesia
On-site
Respond to reservation requests via phone email or online
Enter reservations accurately into opera pms system
Strong communication skills in english and bahasa indonesia
The Sofitel Sydney Wentworth is seeking a Guest Service Reservation Agent to join their team in Central Jakarta, Indonesia. The role involves managing reservation requests, coordinating with various teams, and ensuring compliance with company policies while providing exceptional customer service

Job Summary

  • The role involves responding to reservation requests by phone, email, or online platforms in a timely and courteous manner while offering upselling opportunities.
  • Candidates will coordinate with Front Office, Sales, and Revenue teams to manage daily arrivals, VIPs, and special events effectively.
  • Joining this leading international hospitality brand offers significant career growth and development opportunities within the Accor Hotels network.

Matching Summary

Match Score: 85

The Sofitel Sydney Wentworth is seeking a Guest Service Reservation Agent to join their team in Central Jakarta, Indonesia. The role involves managing reservation requests, coordinating with various teams, and ensuring compliance with company policies while providing exceptional customer service.

Skills & Requirements

Must-have

  • Respond to reservation requests via phone email or online
  • Enter reservations accurately into Opera PMS system
  • Strong communication skills in English and Bahasa Indonesia

Nice-to-have

  • Proactive and solution-oriented mindset
  • Ability to work under pressure in a team environment
  • Knowledge of upselling opportunities to maximize revenue

Key Requirements

  • Previous experience in reservations or front office preferred
  • Knowledge of Opera PMS or similar reservation systems advantageous

Work Rights

Not specified

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