Supervisor Customer Service - Isp

Swalife

Unknown
Base: $34.95 to $36.39 ph; bonus/equity: + bonus o...
Customer service management
Airport operations coordination
Team leadership and coaching
A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps to ensure work is done safely and on time while maintaining customer satisfaction

Job Summary

  • A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps to ensure work is done safely and on time while maintaining customer satisfaction.
  • The role offers pay ranging from $34.95 to $36.39 per hour with opportunities for overtime, shift premiums, and additional bonuses for eligible leadership roles.
  • Employees enjoy benefits such as free flights on Southwest, competitive health insurance starting from day one, and retirement savings plans with company match and potential profit-sharing.

Matching Summary

A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps to ensure work is done safely and on time while maintaining customer satisfaction.

Salary

Base: $34.95 to $36.39 per hour; Bonus/Equity: Additional bonus opportunities available; Benefits: Free flights, health insurance, retirement savings plan with company match and profit-sharing

Skills & Requirements

Must-have

  • Customer service management
  • Airport operations coordination
  • Team leadership and coaching
  • Scheduling and training oversight
  • Safety and compliance monitoring
  • Performance and metrics tracking

Nice-to-have

  • Creativity and innovation encouragement
  • Culture of inclusion and recognition
  • Continuous learning and development
  • Problem solving and decision making
  • Effective communication skills

Key Requirements

  • Resident of New York State
  • Ability to obtain SIDA badge
  • Ability to obtain GSC qualification
  • Compliance with DOT drug and alcohol testing
  • U.S. citizenship or work authorization
  • Minimum age of 18
  • Experience in Airlines Operation Management

Work Rights

Must have US citizenship or current authorization to work in the US

Tailored Resume

Cover Letter