Technical Project Manager

Amex GBT

Bangalore, India
Application support (l2/l3) activities
Incident resolution and root cause analysis
Managing support ticket lifecycles
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
  • The role involves end-to-end management of production incidents, monitoring application performance, and leading support teams.
  • Benefits include flexible benefits tailored to each country, travel perks, and access to over 20,000 courses on their learning platform.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.

Skills & Requirements

Must-have

  • Application Support (L2/L3) activities
  • Incident resolution and root cause analysis
  • Managing support ticket lifecycles
  • Monitoring application performance and stability
  • Leading and mentoring support engineers
  • Stakeholder and vendor management
  • Project and risk management

Nice-to-have

  • Travel/Hospitality industry experience
  • Java micro services architecture knowledge
  • Ability to navigate the organization
  • Fast learner and adaptable
  • Detail-oriented with high-quality results

Key Requirements

  • 10+ years of strong project management experience
  • Familiarity with handling application support (L2/L3) activities
  • Must be willing to work in 2nd shifts (3:00 PM IST to 12:00 AM IST)
  • Must be willing to work occasional weekends

Work Rights

Not specified

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