In_senior Associate_ Pso-eta Product Support Analyst_digital Integration_advisory_kolkata

pwc.is

Kolkata, India
**
Servicenow ticket analysis
Data validation and upload
Product knowledge acquisition
** PwC is seeking a Senior Associate for their Digital Integration Advisory team in Kolkata, India, focusing on product and user support for technology solutions. The ideal candidate should have relevant experience in a technology-focused role, particularly in customer service and enterprise-level systems, and will contribute to both support and project activities. **

Job Summary

  • At PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution.
  • In this role, you will acquire deep knowledge of supported products, analyze and resolve user issues through ServiceNow tickets, and coordinate support activities with specialists.
  • We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.

Matching Summary

Match Score: 75

** PwC is seeking a Senior Associate for their Digital Integration Advisory team in Kolkata, India, focusing on product and user support for technology solutions. The ideal candidate should have relevant experience in a technology-focused role, particularly in customer service and enterprise-level systems, and will contribute to both support and project activities. **

Skills & Requirements

Must-have

  • ServiceNow ticket analysis
  • Data validation and upload
  • Product knowledge acquisition
  • Support trend identification
  • Google Suite or MS Office Suite proficiency

Nice-to-have

  • Accepting feedback
  • Active listening
  • Client management skills
  • Intellectual curiosity
  • Learning agility

Key Requirements

  • 3 to 6 years of experience
  • Bachelor of Engineering degree
  • Tax mandatory skill set

Work Rights

Not specified

Tailored Resume

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