Quality Intelligence Analyst | Technical Support

RingCentral

Belmont, California, USA
2+ years of quality assurance experience
Strong proficiency in data analysis
Ability to conduct root cause analysis
RingCentral is a global leader in cloud-based communications and collaboration software

Job Summary

  • RingCentral is a global leader in cloud-based communications and collaboration software.
  • The Quality Analyst will maintain world-class customer service standards through quality monitoring and coaching.
  • Employees enjoy a well-coordinated professional team and opportunities for career growth.

Matching Summary

RingCentral is a global leader in cloud-based communications and collaboration software.

Skills & Requirements

Must-have

  • 2+ years of quality assurance experience
  • strong proficiency in data analysis
  • ability to conduct root cause analysis

Nice-to-have

  • experience supporting global customers
  • background in customer support
  • familiarity with quality management systems

Key Requirements

  • strong written and verbal communication skills
  • excellent attention to detail
  • experience providing coaching to employees

Work Rights

Not specified

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