Client Support Manager

Onbe

Conshohocken, United States
$77,200 to $89,250; bonus eligibility; medical, de...
Hybrid (2 days onsite)
Strategic client relationships
Program health management
Client advocacy
Onbe is seeking a Client Support Manager who will develop strategic relationships and manage clients' program health. The role requires understanding client needs while balancing advocacy for both the clients and the company, with responsibilities including data analysis, client engagement, and mentoring. This position offers a hybrid work model and a competitive salary with comprehensive benefits

Job Summary

  • The Client Support Manager is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients, gaining an intimate understanding of their programs, competitive landscape, and business goals.
  • Responsibilities include serving as a subject matter expert, reviewing key reports and metrics, participating in client budgeting, conducting client presentations, and engaging in the implementation process.
  • The company offers a competitive benefits package including medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, and generous parental leave.

Matching Summary

Match Score: 85

Onbe is seeking a Client Support Manager who will develop strategic relationships and manage clients' program health. The role requires understanding client needs while balancing advocacy for both the clients and the company, with responsibilities including data analysis, client engagement, and mentoring. This position offers a hybrid work model and a competitive salary with comprehensive benefits.

Salary

$77,200 to $89,250; Bonus eligibility; Medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave

Skills & Requirements

Must-have

  • strategic client relationships
  • program health management
  • client advocacy
  • cross-functional collaboration
  • issue escalation
  • customer satisfaction scores

Nice-to-have

  • innovation and insight
  • building inclusive culture
  • mentoring and coaching
  • proactive business needs identification

Key Requirements

  • 3+ years industry experience
  • Client relationship management experience
  • Excellent communication skills
  • Excellent relationship-building skills

Work Rights

Not specified

Tailored Resume

Cover Letter