Job Summary

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for complex customers.
• Exercise considerable judgment and make decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance.
• Provide outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff.

Matching Summary

Skills & Requirements

Key Requirements

• Epic Certification in Beacon
• 3+ years EHR implementation/support experience
• Post-secondary education or equivalent experience
• Proficient with Microsoft Office applications
• Ability to work independently and in a team

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