Full-time with a flexible schedule (early mornings, days, evenings, and weekends)
Exceptional guest service
Professional relationships with departments
Deliver highest level of hospitality
Four Seasons Hotels Ltd is seeking a Senior Concierge for their Tokyo location, focused on providing exceptional guest service and supporting front office operations. The role requires strong communication skills in both Japanese and English, along with experience in luxury hospitality
Job Summary
The Concierge team is dedicated to providing exceptional guest service, supporting Front Office operations and contributing to outstanding hospitality.
Key responsibilities include maintaining professional relationships, complying with standards, assisting and supervising the team, and delivering the highest level of hospitality.
The company offers competitive salary and benefits, excellent training and development opportunities, and employee discounts at Four Seasons worldwide.
Matching Summary
Match Score: 85
Four Seasons Hotels Ltd is seeking a Senior Concierge for their Tokyo location, focused on providing exceptional guest service and supporting front office operations. The role requires strong communication skills in both Japanese and English, along with experience in luxury hospitality.
Skills & Requirements
Must-have
Exceptional guest service
Professional relationships with departments
Deliver highest level of hospitality
Gather guest feedback and resolve issues
Process packages, faxes, and messages
Nice-to-have
Positive and motivated working environment
Encourage upselling opportunities
Commitment to luxury with genuine heart
Key Requirements
1-2 years experience in luxury hospitality
High school diploma or equivalent
Business level Japanese and English communication skills
Ability to operate computers, Microsoft Office, and Opera
Teamwork, problem-solving skills, and strong commitment to service