As a Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases
Job Summary
As a Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases.
You will work closely with Technology & Product and Customer Success Group teams to ensure delivery of customer success at scale by improving adoption and product quality.
Salesforce offers benefits and resources to support work-life balance and uses AI agents to accelerate employee impact.
Matching Summary
As a Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases.
Skills & Requirements
Must-have
Deep knowledge of Industries Cloud products
Customer success enablement
Product lifecycle management
Collaboration with Product and Customer Success teams
Product feedback and roadmap development
Technical and functional requirements translation
Nice-to-have
Experience with Salesforce products
Enablement and training material development
Cross-functional stakeholder alignment
Continuous improvement mindset
Executive communication skills
Strategic thinking and prioritization agility
Key Requirements
9+ years experience in Customer Success or Product Management
Hands-on experience with Salesforce products
Experience collaborating with technical and non-technical stakeholders
Ability to translate customer use cases to technical requirements
Experience developing enablement materials and delivering training