The Operations Supervisor will lead and oversee a team of Pilots responsible for the remote operation of delivery robots, ensuring real-time operational continuity
Job Summary
The Operations Supervisor will lead and oversee a team of Pilots responsible for the remote operation of delivery robots, ensuring real-time operational continuity.
Key responsibilities include monitoring live operations, tracking KPIs, providing feedback to the team, and escalating incidents as needed.
The role requires strong leadership, analytical skills, and the ability to perform effectively in high-pressure, real-time operational environments.
Matching Summary
The Operations Supervisor will lead and oversee a team of Pilots responsible for the remote operation of delivery robots, ensuring real-time operational continuity.
Skills & Requirements
Must-have
Lead and supervise Pilots
Monitor live operations in real time
Track and analyze operational KPIs
Remote operation of delivery robots
BPO or real-time operations experience
English proficiency B2 level or higher
Nice-to-have
Familiarity with remote-controlled devices
Strong decision-making skills
Emotional intelligence and stress management
Adaptability to technology-driven operations
Key Requirements
Proven experience as Operations Supervisor or Team Leader
Strong experience managing operational metrics
Experience with remote-controlled devices (drones, ROVs, game controllers)