Manager, Customer Strategy Transformation

PwC

$112,400 - $162,400 py
Customer journey mapping and service design
Customer experience measurement frameworks
Omnichannel customer experiences
As a Manager in PwC’s Customer Transformation practice, you will lead teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty and efficiency

Job Summary

  • As a Manager in PwC’s Customer Transformation practice, you will lead teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty and efficiency.
  • Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences.
  • We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.

Matching Summary

As a Manager in PwC’s Customer Transformation practice, you will lead teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty and efficiency.

Salary

$112,400 - $162,400

Skills & Requirements

Must-have

  • Customer journey mapping and service design
  • Customer experience measurement frameworks
  • Omnichannel customer experiences
  • Contact center transformation
  • Operating model design

Nice-to-have

  • Human-centered design principles
  • Upskilling for a digital world
  • Valuing differences and diverse perspectives
  • Intellectual curiosity
  • Embracing change

Key Requirements

  • Manager level experience
  • Experience in customer growth strategies
  • Experience in customer lifetime value and loyalty
  • Experience in service design
  • Experience in omnichannel strategy
  • Experience in contact center transformation
  • Experience in operating model design

Work Rights

Not specified

Tailored Resume

Cover Letter