People Service Specialist

Haleon

Not specified (assumed to be hybrid based on industry norms).
Servicenow cases, live chat, and calls
Tier 1 hr cases resolution
Ms office (excel, word, powerpoint, teams)
Haleon is seeking a People Service Specialist to be the first point of contact for employee inquiries, focusing on delivering excellent service and resolving Tier 1 HR cases. The ideal candidate should possess a high school diploma or equivalent, with some experience in customer service or HR, and be fluent in English and Portuguese. The role offers opportunities for professional growth within a purpose-driven, inclusive culture

Job Summary

  • Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases.
  • Maintain professional communication with employees and stakeholders, staying current on HR policies, procedures, and regulatory requirements.
  • Haleon is committed to creating an inclusive culture where different backgrounds and views are valued and respected.

Matching Summary

Match Score: 75

Haleon is seeking a People Service Specialist to be the first point of contact for employee inquiries, focusing on delivering excellent service and resolving Tier 1 HR cases. The ideal candidate should possess a high school diploma or equivalent, with some experience in customer service or HR, and be fluent in English and Portuguese. The role offers opportunities for professional growth within a purpose-driven, inclusive culture.

Skills & Requirements

Must-have

  • ServiceNow cases, live chat, and calls
  • Tier 1 HR cases resolution
  • MS Office (Excel, Word, PowerPoint, Teams)
  • English B2 and Portuguese B2

Nice-to-have

  • Agile, performance-focused culture
  • Deep human understanding and trusted science
  • Continuous improvement initiatives

Key Requirements

  • 0-1 years of experience in customer service or HR
  • High School Diploma required; University degree finished or equivalent experience
  • Familiarity with HR policies, procedures, and compliance standards

Work Rights

Not specified

Tailored Resume

Cover Letter