Strong hands-on experience with Genesys Cloud including architecting, routing, and integrations is required
Job Summary
Strong hands-on experience with Genesys Cloud including architecting, routing, and integrations is required.
Experience with Cisco Webex Contact Centre and proficiency in programming languages for developing integrations and automation are essential.
Knowledge of cloud platforms such as AWS or Azure and experience with CI/CD and version control tools support automated build and deployment processes.
Matching Summary
Strong hands-on experience with Genesys Cloud including architecting, routing, and integrations is required.
Skills & Requirements
Must-have
Genesys Cloud architecture and routing
Cisco Webex Contact Centre solutions
Programming in JavaScript Python or Java
API development and integrations
Version control with Git
CI/CD tools like Jenkins
Cloud platforms AWS and/or Azure
Nice-to-have
Infrastructure as Code with Terraform
Cloud-native and microservices architecture
Leadership and team management experience
Strong problem-solving and communication skills
Key Requirements
10 - 25 years of experience
Experience in travel or airline industry preferred