Job Description: We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization. Key Responsibilities: Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues Coordinate software updates, integration, and maintenance. Assist with installing and setting up workstations, PCs, printers, and other ITequipment Track IT assets, software licenses, and hardware inventory Manage asset tagging, software installations, and network patching Administer Windows OS, MS Office apps, and other software Ensure smooth operation of network systems, including handling printer andlabel printer issues [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset) Maintain technical support documentation, manage IT inventory lists, and track asset movements Perform ad-hoc administrative duties as required Assist in generating and managing service requests for new employees' IT assets Maintain the company’s network, firewall, and ensure system security To maintain an up-to-date database of company IT related Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget [Maintenance of mission-critical network and infrastructure systems] including: Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible Perform routine preventive maintenance to minimize unscheduled system downtime Any other adhoc duties as a