Digital Customer Success Specialist

RELX

Multiple Locations
5+ years in customer success
Experience with product-led onboarding
Strong understanding of customer journey mapping
The Digital Adoption specialist is responsible for designing, delivering, and optimising a scalable, product-led customer experience

Job Summary

  • The Digital Adoption specialist is responsible for designing, delivering, and optimising a scalable, product-led customer experience.
  • This role focuses on automated onboarding, in-product education, lifecycle communications, and data-driven adoption strategies.
  • We promote a healthy work/life balance across the organization and offer numerous wellbeing initiatives.

Matching Summary

The Digital Adoption specialist is responsible for designing, delivering, and optimising a scalable, product-led customer experience.

Skills & Requirements

Must-have

  • 5+ years in Customer Success
  • Experience with product-led onboarding
  • Strong understanding of customer journey mapping

Nice-to-have

  • Interest in AI-enabled customer success
  • Excellent written and verbal communication skills
  • Proven stakeholder management skills

Key Requirements

  • Experience in B2B SaaS environments
  • Ability to design automated onboarding programs
  • Experience using analytics to identify trends

Work Rights

Not specified

Tailored Resume

Cover Letter