Patient Services Representative Iii

Alpine Physicians

Edinburg, TX, USA
Hybrid (onsite training for first 30 days, remote afterward)
High volume call center experience
Exceptional customer service skills
Proficient in scheduling software
Alpine Physicians is seeking a Patient Services Representative III for their centralized call center team in Edinburg, TX, offering a hybrid work model after an initial training period. The role emphasizes exceptional customer service, efficient call management, and administrative support, ideally suited for candidates with strong communication skills and experience in a high-volume call center

Job Summary

  • You will be pivotal in providing exceptional customer service and administrative support to patients, healthcare professionals, and external stakeholders.
  • Your primary responsibility will be efficiently managing incoming calls, scheduling appointments, and facilitating communication between patients and medical staff.
  • The position will require individuals to be onsite for the first 30 days for training in the Edinburg, TX, area.

Matching Summary

Match Score: 85

Alpine Physicians is seeking a Patient Services Representative III for their centralized call center team in Edinburg, TX, offering a hybrid work model after an initial training period. The role emphasizes exceptional customer service, efficient call management, and administrative support, ideally suited for candidates with strong communication skills and experience in a high-volume call center.

Skills & Requirements

Must-have

  • High volume call center experience
  • Exceptional customer service skills
  • Proficient in scheduling software
  • Handle high call volumes professionally
  • Maintain patient confidentiality

Nice-to-have

  • Compassionate and empathetic approach
  • Bilingual in English and Spanish
  • Knowledge of medical terminology

Key Requirements

  • At least two years of experience
  • High school diploma or equivalent
  • LVN Preferred

Work Rights

Not specified

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