Senior It Support Technician | Brisbane, West End

Fitness And Lifestyle Group Bidco Pty Ltd

Brisbane, Queensland, Australia
Not specified; benefits: complementary goodlife gy...
Hybrid
L2 support expertise
Crm and hcm system support
Modern workplace and cloud troubleshooting
This role serves as the primary escalation point for complex IT issues across desktop, applications, and mobile platforms to ensure seamless operations for club teams

Job Summary

  • This role serves as the primary escalation point for complex IT issues across desktop, applications, and mobile platforms to ensure seamless operations for club teams.
  • The successful candidate will act as a Subject Matter Expert for new technology rollouts, identifying gaps and driving continuous improvement in CRM and HCM systems.
  • Employees enjoy a hybrid work model with 60/40 office split, complimentary gym memberships, and exclusive partner discounts on fitness and travel brands.

Matching Summary

This role serves as the primary escalation point for complex IT issues across desktop, applications, and mobile platforms to ensure seamless operations for club teams.

Salary

Not specified; Benefits: Complementary Goodlife Gym Membership; Perks: Hybrid work model, anniversary leave, employee discounts

Skills & Requirements

Must-have

  • L2 support expertise
  • CRM and HCM system support
  • Modern Workplace and Cloud troubleshooting
  • Incident ownership end-to-end
  • Knowledge base creation

Nice-to-have

  • Mentorship of Service Desk team
  • Vendor coordination skills
  • Project pilot participation
  • Self-motivated growth mindset
  • Positive customer-facing attitude

Key Requirements

  • 3+ years relevant IT experience
  • Relevant tertiary IT qualifications or equivalent
  • Experience with HCM and/or CRM platforms
  • Microsoft Certifications or relevant experience

Work Rights

Not specified

Tailored Resume

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