Business Analyst Service Management

SICPA SA

Madrid, Spain
**
Servicenow platform ownership
Hands-on platform administration
Business analysis and governance
** SICPA SA is seeking a ServiceNow Business Analyst & Platform Lead in Madrid, Spain, to oversee their ServiceNow platform from both business and technical perspectives. The role involves platform administration, business analysis, stakeholder management, and continuous improvement initiatives, requiring strong experience with ServiceNow and ITSM processes. **

Job Summary

  • Act as the key reference for ServiceNow, ensuring the platform delivers value and aligns with business needs.
  • Administer, configure, and maintain the ServiceNow platform, including gathering requirements and supporting UAT.
  • Drive continuous improvement by leveraging new ServiceNow features and contributing to strategic discussions for a clear platform roadmap.

Matching Summary

Match Score: 75

** SICPA SA is seeking a ServiceNow Business Analyst & Platform Lead in Madrid, Spain, to oversee their ServiceNow platform from both business and technical perspectives. The role involves platform administration, business analysis, stakeholder management, and continuous improvement initiatives, requiring strong experience with ServiceNow and ITSM processes. **

Skills & Requirements

Must-have

  • ServiceNow platform ownership
  • hands-on platform administration
  • business analysis and governance
  • stakeholder management
  • ITSM processes and ITIL frameworks
  • vendor and SLA management

Nice-to-have

  • continuous improvement mindset
  • strategic discussion contribution
  • global collaborative environment
  • French language proficiency

Key Requirements

  • Bachelor’s degree in IT or equivalent experience
  • Strong experience with ServiceNow administration
  • Proven experience in business analysis
  • Experience managing external vendors
  • Fluent in English

Work Rights

Not specified

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