Manager, Enterprise Application Support

University of Queensland

St Lucia, Australia
Base: $117,958 - $132,247; bonus/equity: not speci...
Hybrid
Lead enterprise application support services
Manage functional and technical support teams
Troubleshoot business-critical systems
The University of Queensland is seeking a Manager for Enterprise Application Support to lead the operational support and administration of critical enterprise applications. The ideal candidate will have strong technical expertise and leadership experience, focusing on improving service delivery within the university's Information Technology Services division

Job Summary

  • The role leads the delivery of operational support for key enterprise applications ensuring stability and performance across the University.
  • Candidates will manage a team of specialists while driving continuous improvement in application support practices and service delivery.
  • Benefits include up to 26 weeks paid parental leave, 17% superannuation, and access to flexible working arrangements.

Matching Summary

Match Score: 85

The University of Queensland is seeking a Manager for Enterprise Application Support to lead the operational support and administration of critical enterprise applications. The ideal candidate will have strong technical expertise and leadership experience, focusing on improving service delivery within the university's Information Technology Services division.

Salary

Base: $117,958 - $132,247; Bonus/Equity: Not specified; Benefits: 17% Superannuation + 17.5% annual leave loading

Skills & Requirements

Must-have

  • Lead enterprise application support services
  • Manage functional and technical support teams
  • Troubleshoot business-critical systems
  • Coordinate workload and service levels
  • Apply cybersecurity and compliance knowledge

Nice-to-have

  • Experience in higher education environment
  • Knowledge of PeopleSoft platforms
  • Contribute to process improvement roadmaps
  • Strong stakeholder engagement skills
  • Proactive problem-solving approach

Key Requirements

  • Bachelor's degree in IT or related discipline
  • Extensive experience supporting enterprise applications
  • Demonstrated leadership managing technical support teams
  • Unrestricted work rights in Australia required

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter