Principal, Customer Success Manager

Workday

India
**
Customer relationship coordination
Customer roadmap communication
Customer success plan development
** Workday is seeking a Principal Customer Success Manager to join their team in India. This fully remote role focuses on driving customer engagement, adoption, and retention by acting as a liaison between customers and internal teams, particularly in a rapidly growing market. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Principal Customer Success Manager to join their team in India. This fully remote role focuses on driving customer engagement, adoption, and retention by acting as a liaison between customers and internal teams, particularly in a rapidly growing market. **

Skills & Requirements

Must-have

  • customer relationship coordination
  • customer roadmap communication
  • customer success plan development
  • customer concerns resolution
  • customer solution adoption
  • customer advocacy

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • genuine care
  • curious minds
  • bold ideas

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Functional domain expertise with Financials preferred
  • Experience with State & Local Government customer base
  • Customer management in complex software or SaaS environment
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter