Senior Problem Manager

Hydro

Not specified, Not specified, Not specified
On-site
Problem management process
Structured problem investigations
Root cause analysis
Hydro is seeking a Senior Problem Manager to enhance its problem management processes within the IT Service Management Office. The ideal candidate will possess experience in problem management and incident management, strong analytical skills, and a proactive approach to complex incidents

Job Summary

  • The Senior Problem Manager is responsible for overseeing and enhancing the problem management process, collaborating with other process owners, and ensuring effective communication and data exchanges between various stakeholders of IT and Business.
  • This role involves conducting structured problem investigations, documenting workarounds and solutions, and managing problem records related to incidents and proactive measures.
  • Working at Hydro offers a flexible work environment, the freedom to be creative, opportunities to learn from experts, and the possibility to grow with the company.

Matching Summary

Match Score: 85

Hydro is seeking a Senior Problem Manager to enhance its problem management processes within the IT Service Management Office. The ideal candidate will possess experience in problem management and incident management, strong analytical skills, and a proactive approach to complex incidents.

Skills & Requirements

Must-have

  • Problem Management Process
  • Structured Problem Investigations
  • Root Cause Analysis
  • Documentation and Knowledge Sharing
  • ITIL Framework
  • Trend Analysis
  • Pattern Recognition

Nice-to-have

  • Customer Experience Management
  • Creative Freedom
  • Continuous Learning
  • Global Teams Collaboration

Key Requirements

  • Min 3 years in Problem Management
  • Min 3 years in Incident Management
  • 3-year relevant University Degree or equivalent work-experience
  • Fluency in English

Work Rights

Not specified

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