Customer Relationship Representative

ACCESSFORD

Not specified
Customer service professional
Call sales customers for follow-up
Coach team members on communication
ACCESSFORD, a part of Lithia Motors, is seeking a Customer Relationship Representative with a strong customer service background to enhance client experiences in the automotive retail sector. The role involves managing customer relations processes, improving team communication skills, and assisting with employee satisfaction initiatives

Job Summary

  • We are part of the Lithia Motors family, the fourth largest auto dealership group in the country with over 180 stores.
  • Responsibilities include leading customer relationship process management, coaching team members, and following up with sales customers on their satisfaction.
  • The role involves working in a positive team environment and providing customers with an honest, simpler buying experience.

Matching Summary

Match Score: 75

ACCESSFORD, a part of Lithia Motors, is seeking a Customer Relationship Representative with a strong customer service background to enhance client experiences in the automotive retail sector. The role involves managing customer relations processes, improving team communication skills, and assisting with employee satisfaction initiatives.

Skills & Requirements

Must-have

  • Customer service professional
  • Call sales customers for follow-up
  • Coach team members on communication
  • Maintain Performance Dashboard knowledge
  • Available on Saturday

Nice-to-have

  • Positive team environment
  • Administer Employee Satisfaction Survey
  • Draft response letters to DOJ

Key Requirements

  • Excellent time management skills

Work Rights

Not specified

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